Patient Account Representative

Aiea, HI 96701

Posted: 03/28/2024 Employment Type: Temp-to-Hire Job Category: Finance, Medical Admin Job Number: 21338

Job Description

Bishop & Company is seeking candidates for a Patient Service Representative opportunity with a healthcare organization in Halawa, HI.

Patient Service Representative
Position Summary: Responsible for billing activities including but not limited to medical billing, re-billing of denials, payments, collecting on delinquent accounts, records retention, processing medical records requests, and assisting with other administrative duties.

Job Duties: 
  • Responds to billing inquiries from the insurance carrier, patient and clients via telephone, in writing or in person.
  • Manages the departments’ incoming telephone calls while providing excellent customer service.
  • Updates accounts and rebills medical claims, patient statements or client invoices as appropriate.
  • Processes credit card payments.
  • Comprehensively document all account activity accurately and timely.
  • Contacts patient or payors for additional information when necessary.
  • Performs activities related to billing reconciliation and analysis.
  • Analyzes and corrects errors from error processing queues.
  • Generates and analyzes various reports and takes appropriate action.
  • Reports payments to collection agencies.
  • Completes follow-up of claims on a timely basis according to productivity guidelines.
  • Reviews payment denials and discrepancies identified through EOB, remittance advices or payor correspondence and take appropriate action to correct these accounts.
  • Resubmits claims to payors as necessary via electronic, fax or hard copy.
  • Contacts insurance companies to verify patient’s eligibility.

  • High School diploma or equivalent.
  • At least six (6) months customer service experience.
  • At least six (6) months of experience in medical billing or collections.
  • Alphanumeric keying at 7,000 keystrokes per hour (ksph) with 96% accuracy.
  • Experience with filing and/or processing medical insurance claims.
  • Experience with alphanumeric data entry.
  • Prior work experience with Xifin.

  • Ability to process and maintain high volume of work and multi-task assignments.
  • Ability to communicate effectively in English, both in verbal and written form.
  • Strong analytical and problem-solving skills.
  • Ability to set priorities and make independent decisions with minimal supervision.
  • Ability to work independently and as part of a team.
  • Basic personal computer skills including Microsoft (MS) Word, MS Outlook, MS PowerPoint and Excel.
  • Ability to manage time and other resources effectively.
  • Ability to handle disputes and resolve conflict.
  • Excellent customer service skills.
  • Excellent phone etiquette skills.

Additional Information: 
Temporary Full Time ASAP 
Location:  Halawa, HI
Parking: Street parking on Iwaiwa
Hours: Must be available Monday - Friday 830 am - 5:00 pm
Pay: $20.00/hr
Benefits: Bishop & Company offers its temporary and contract employees attractive, competitive benefits, including paid holidays, paid vacation, health insurance, and matching 401k plan for all those who qualify

Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii, with emphasis on executive search, direct hire, temp to hire, and temporary/contract staffing. We charge no fees to our placed candidates and our temporary/contract employees. Our client services are 100% guaranteed.

Please forward resumes to:
Bishop & Company
Phone: 808-839-2200
Fax: 808-839-4844

***No relocation, In-state applicants only. Must be available to interview immediately. ***
Location: Honolulu, HI
Equal Opportunity Employer – Disability and Veteran
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