Patient Account Representative
99-859 Iwaiwa Street Aiea, HI 96701 US
Job Description
Medical Billing and Collections Representative
Position Summary: Responsible for billing activities including but not limited to medical billing, re-billing of denials, payments, collecting on delinquent accounts, records retention, processing medical records requests, and assisting with other administrative duties.
Job Duties:
- Responds to billing inquiries from the insurance carrier, patient and clients via telephone, in writing or in person.
- Manages the departments’ incoming telephone calls while providing excellent customer service.
- Updates accounts and rebills medical claims, patient statements or client invoices as appropriate.
- Processes credit card payments.
- Comprehensively document all account activity accurately and timely.
- Contacts patient or payors for additional information when necessary.
- Performs activities related to billing reconciliation and analysis.
- Analyzes and corrects errors from error processing queues.
- Generates and analyzes various reports and takes appropriate action.
- Reports payments to collection agencies.
- Completes follow-up of claims on a timely basis according to productivity guidelines.
- Reviews payment denials and discrepancies identified through EOB, remittance advices or payor correspondence and take appropriate action to correct these accounts.
- Resubmits claims to payors as necessary via electronic, fax or hard copy.
- Contacts insurance companies to verify patient’s eligibility.
Qualifications:
Required:
- High School diploma or equivalent.
- At least six (6) months customer service experience.
- At least six (6) months of experience in medical billing or collections.
- Alphanumeric keying at 7,000 keystrokes per hour (ksph) with 96% accuracy.
- Experience with filing and/or processing medical insurance claims.
- Experience with alphanumeric data entry.
- Prior work experience with Xifin.
Skills:
- Ability to process and maintain high volume of work and multi-task assignments.
- Ability to communicate effectively in English, both in verbal and written form.
- Strong analytical and problem-solving skills.
- Ability to set priorities and make independent decisions with minimal supervision.
- Ability to work independently and as part of a team.
- Basic personal computer skills including Microsoft (MS) Word, MS Outlook, MS PowerPoint and Excel.
- Ability to manage time and other resources effectively.
- Ability to handle disputes and resolve conflict.
- Excellent customer service skills.
- Excellent phone etiquette skills.
Additional Information:
Temporary Full Time ASAP
Location: Halawa, HI
Parking: Street parking on Iwaiwa
Hours: Must be available Monday - Friday 830 am - 5:00 pm
Pay: $20.00/hr
Benefits: Bishop & Company offers its temporary and contract employees attractive, competitive benefits, including paid holidays, paid vacation, health insurance, and matching 401k plan for all those who qualify
Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii, with emphasis on executive search, direct hire, temp to hire, and temporary/contract staffing. We charge no fees to our placed candidates and our temporary/contract employees. Our client services are 100% guaranteed.
Please forward resumes to:
Bishop & Company
Phone: 808-839-2200
Fax: 808-839-4844
Website: http://www.bishopco.net/
***No relocation, In-state applicants only. Must be available to interview immediately. ***
Location: Honolulu, HI
Equal Opportunity Employer – Disability and Veteran