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Information Technology Assistant

Honolulu, HI 96813

Posted: 03/14/2019 Employment Type: Contract Job Category: Technical Job Number: 17119

General Description: Provide user support and customer service on firm-supported computer applications and platforms. Serve as first point of contact for end users experiencing technology-related problems. Troubleshoot problems and advise on the appropriate action.

General Responsibilities:
  • Respond to requests for technical assistance in person, via phone, and electronically
  • Diagnose and resolve technical hardware and software issues
  • Research questions using available information resources
  • Advise user on appropriate action
  • Follow standard help desk procedures
  • Redirect problems to correct resource
  • Identify and escalate situations requiring urgent attention to IT Administrator
  • Track and route problems and requests and document resolutions
  • Inform management of recurring problems
  • Stay current with system information, changes and updates

Education and Experience
  • Bachelors, Associates, or technical training degree/certificate preferred
  • Working knowledge of fundamental operations of relevant software (especially Microsoft suite of products), hardware and other equipment.
  • Knowledge of Windows Server 2008 R2/2012 R2 preferred, but not required.
  • Basic knowledge of network equipment/protocols (Cisco)
  • Knowledge and experience of customer service practices
  • Related experience and training in troubleshooting and providing help desk support

Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii, with emphasis on executive search, direct hire, temp to hire, and temporary/contract staffing. We charge no fees to our placed candidates and our temporary/contract employees. Our client services are 100% guaranteed.

Please forward resumes to:
Bishop & Company
Phone: 808-839-2200


***No relocation, In-state applicants only. Must be available to interview immediately. ***

Location: Honolulu, HII


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