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IT Support Technician - Hospitality (Kauai)

Princeville, HI 96714

Posted: 10/25/2018 Employment Type: Direct Hire Job Category: Technical Job Number: 16814

Location: Kauai – no relocation provided

Required Skills

•    Ability to provide on-site & remote desktop support to customers.

•    Ability to use remote support tools like VNC, LogMeIn, RDP, etc.

•    Strong troubleshooting abilities

•    Ability to use our remote management platform for workstation configuration status, testing

•    Familiarity supporting (not engineering) TCP/IP, cables, IP phones, workstation connectivity, printer connectivity, POS devices and Active Directory administration

•    Ability to be responsible, dependable, and committed to building a long-term career at Edge Communications.

•    Being a goal-driven team player with solid organizational skills and a keen attention to detail.

•    Independent, self-starting attitude with the willingness to share knowledge.

•    Thorough knowledge of all Windows server and desktop operating systems

•    Understanding of Hotel property management & Point of Sale applications

•    Thorough knowledge of PC, server hardware and configuration including related peripherals.

•    Thorough knowledge of Word, Excel, PowerPoint, Outlook, Active Directory and Exchange

•    Strong customer service and problem solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or PC issues.

•    Ability to function effectively in a fast-paced environment

•    Willingness to travel occasionally

•    Ability to multi-task and maintain good communication is a must


Desired Skills & Experience

•    Five years related experience or equivalent.

•    Two years telecommunications experience

•    Knowledge of mobile devices in an enterprise including iPads, iPhones, Android devices

•    The ability to execute special projects in which to research new technology and solve complex problems.

•    Understanding of PCI compliance and certificates

•    Familiarity with Ruckus APs and Meraki APs administration

•    Understanding of IP Networking and troubleshooting

•    Familiarity with hotel applications such as: PMS-Opera; POS-Micros; Revenue Management-Ideas; Building Management – HotSOS, Safelock, InnComm and more; Sales – Delphi/SalesForce

•    A+ Certification

•    MCSE / MCDST / A+ certification(s)

•    ACSP certification(s)

•    The ability to research the development of solutions for newly identified issues and technologies as they arise.

•    Ability to work independently, and on multiple high priority projects simultaneously

•    Oversee complex technical issues for the team and work with appropriate teams on solutions as needed

Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii, with emphasis on executive search, direct hire, temp to hire, and temporary/contract staffing . We charge no fees to our placed candidates and our temporary/contract employees. Our client services are 100% guaranteed.

Please apply at or email

***No relocation, In-state applicants only. Must be available to interview immediately.***

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Bishop and Company Voted Hawaii's Best 2018 Staffing Company

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841 Bishop Street, #1614
Honolulu, HI 96813
Phone: 808 839-2200
Fax: 808 839-4844