Help Desk Support

Aiea, VA 96701

Posted: 01/26/2024 Employment Type: Direct Hire Job Category: Technical Job Number: 21208

Job Description

Bishop & Co is searching for a Help Desk Support for an excellent government client.  This position requires knowledge and professional service of IT support .
 Requirements and Certifications
  • Security+ Certification
•     Recent and significant experience of working in an Information and Communication Technology Help Desk.
 Duties ·       Ensures that the Help Desk operates as a highly professional service that meets the needs of the company
·       Follows procedures and process requests for assistance from users in a pleasant and professional manner.
·       Ensures that requests for assistance are properly logged, assigned and responded to in a timely manner and according to procedures.
·       Ensures log entries of user contacts provide information on faults and problems.
·       Follows agreed procedures, searches documentation and previous requests for assistance on related topics to establish possible solutions to calls.  Documents any findings on the call log.
·       Follows quality standards, responds to requests for assistance by providing first line response to enable callers to solve their problems; or by forwarding details to second line support or advising third party suppliers.  Maintains accurate log entries of contact with resolution details and follow up information.
·       Ensures adherence to escalation procedures. Responds to escalated, complex and high impact user calls in a timely fashion.
·       Establishes and maintains change control procedures for the Support Team, ensuring that these are incorporated into the routine workflow procedures.
·       Assists in the co-ordination of the movement of equipment devices and assists colleagues in the provision of services.

Salary range $50,000 - 75,000 Annually

Must have or be able to obtain Secret Clearance 

Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii.  We charge no fees to candidates and our client services are 100% guaranteed.

Please forward resumes to: 
Bishop & Company 
Phone: 808-839-2200 
Location: Honolulu, HI 
Equal Opportunity Employer – Disability and Veteran 
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