Healthcare Member Service Rep (Maui, Kauai)
Posted 10/03/2026
Direct Hire
Direct Hire
Job ID:
22640
Job Description
Healthcare Member Services Representative
Location: Islands of either Maui or Kauai.
Employment Type: Direct Hire
Schedule: Monday through Friday, 8:00am to 5:00pm one hour lunch
Pay Rate: $17.00 - $21.00 per hour
Benefits: low-cost medical, dental, drug and vision insurance, paid time-off, 401k employer contribution, referral bonus and pretax transportation and parking program.
Position Summary
Bishop&Company is seeking a customer-focused and detail-oriented Customer Service Representative to support members and providers through phone, email, text, chat, and occasional face-to-face interactions, for a local, non-profit company. This role is responsible for delivering exceptional service, resolving inquiries, providing program information, and ensuring a positive customer experience while maintaining accuracy and compliance with company policies.
Responsibilities & Duties
Please forward resumes to:
Bishop & Company
Phone: 808-839-2200
Website: http://www.bishopco.net/
Location: Honolulu, HI
***No relocation, In-state applicants only. Must be available to interview immediately.***
Equal Opportunity Employer – Disability and Veteran
Location: Islands of either Maui or Kauai.
Employment Type: Direct Hire
Schedule: Monday through Friday, 8:00am to 5:00pm one hour lunch
Pay Rate: $17.00 - $21.00 per hour
Benefits: low-cost medical, dental, drug and vision insurance, paid time-off, 401k employer contribution, referral bonus and pretax transportation and parking program.
Position Summary
Bishop&Company is seeking a customer-focused and detail-oriented Customer Service Representative to support members and providers through phone, email, text, chat, and occasional face-to-face interactions, for a local, non-profit company. This role is responsible for delivering exceptional service, resolving inquiries, providing program information, and ensuring a positive customer experience while maintaining accuracy and compliance with company policies.
Responsibilities & Duties
- Respond to inbound and outbound customer inquiries via phone, email, chat, text, and in-person interactions.
- Assist members with questions related to benefits, claims, services, eligibility, and enrollment processes.
- Address customer concerns, complaints, and discrepancies professionally and efficiently.
- Navigate multiple service queues and communication channels while meeting quality and productivity standards.
- Maintain accurate records by updating member and provider information in company databases.
- Process routine administrative tasks, including correspondence, mailings, copying, and faxing.
- Ensure compliance with company policies, confidentiality requirements, and regulatory guidelines.
- Support additional duties and special projects as assigned.
- High school diploma or equivalent.
- Minimum one (1) year of customer service, sales, call center, or customer-facing experience.
- Strong verbal and written communication skills with professional phone etiquette.
- Excellent problem-solving, critical thinking, and conflict-resolution abilities.
- Ability to multitask and work effectively in a fast-paced environment.
- Strong organizational and time management skills.
- Proficiency with Microsoft Office (Word, Excel, Outlook, PowerPoint) and general office equipment.
- Comfortable navigating multiple computer systems and applications simultaneously.
- Reliable attendance and the ability to work independently with minimal supervision.
- Associate degree or post-secondary education in healthcare, insurance, customer service, or a related field.
- Previous call center and/or healthcare administration experience.
- Bilingual or multilingual skills, especially Chuukese, Marshallese, Korean, Ilocano, or Tagalog.
- Demonstrated success in meeting performance, productivity, and quality standards.
Please forward resumes to:
Bishop & Company
Phone: 808-839-2200
Website: http://www.bishopco.net/
Location: Honolulu, HI
***No relocation, In-state applicants only. Must be available to interview immediately.***
Equal Opportunity Employer – Disability and Veteran
About Honolulu, HI
Ready to embark on a career journey in beautiful Honolulu, Hawaii? Nestled on the island of Oahu, Honolulu offers job seekers a unique blend of stunning beaches, vibrant culture, and endless growth opportunities. Imagine working near iconic landmarks like Diamond Head State Monument, indulging in delicious local cuisine such as poke bowls and malasadas, or exploring art galleries like the Honolulu Museum of Art. With renowned theaters, the Honolulu Symphony, and the opportunity to catch a game of the Hawaii Pacific University Sharks, Honolulu is a melting pot of art, entertainment, and sports. Discover your next career move in this enchanting city, where work-life balance meets tropical paradise. Explore our job listings today and seize the opportunity to build your career in the heart of Hawaii!