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Group Service Specialist (2000) Kapolei

Honolulu, HI 96814

Posted: 02/20/2019 Employment Type: Temporary Job Category: Admin/Clerical, Customer Service/Telemarketing Job Number: 17061

Bishop & Co. is seeking qualified candidates for a Group Services Specialist  in Kapolei!


Group Services Specialist #17061


Primary duties: 

*            In-office service contact for assigned groups. Handles day-to-day servicing inquiries directly with account contact via e-mail and phone.

*            Process New Business applications.

*            Process New Business proposals.

*            Prepare and submit documentation of accepted renewal rates and benefit changes (if applicable) for system updates.

*            Assist with activities associated with Open Enrollment and the new group on-boarding process as assigned.

*            Work with internal departments to answer account questions and resolve issues as needed. i.e.- Membership, Customer Relations

*            Assist with researching, processing and following up on group/member inquiries.

*            Meet assigned goals for customer retention, servicing standards, customer survey and other key performance metrics as defined.

*            Assist in implementing proactive sales and servicing strategies.

*            Perform other duties as assigned.

Minimum requirements:

*            Ability to apply common sense understanding to carry out detailed  written or oral instructions.

*            Ability to deal with problems involving a few concrete variables in standardized situations.

*            Must have strong organization skills and follow through

*            Able to work well with others, must be customer and team orientated

*            Able to use the PC and various PC programs as well as mainframe terminal

*            Operate office and business equipment

*            Self-motivated and directed

*            Professional image


*         Demonstrate initiative and handle tasks without constant supervision.

*         Strong written and verbal communications skills.


Attendance:  M-F  8: 15 AM – 5: 00 PM 

Contract end date  3/31/2019.  


Specific skills:  PC Savvy, proficient in Microsoft office applications, ability to multi-task and adapt to constant changes in direction.


Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii, with emphasis on executive search, direct hire, temp to hire, and temporary/contract staffing. We charge no fees to our placed candidates and our temporary/contract employees. Our client services are 100% guaranteed.

Please forward resumes to:

Bishop & Company
(or Email:

Phone: 808-839-2200
Fax: 808-839-4844

***No relocation, In-state applicants only. Must be available to interview immediately.***


Location: Honolulu, HI


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