Dispute Specialist (S)

Honolulu, HI 96813

Posted: 10/09/2023 Employment Type: Temporary Job Category: Admin/Clerical, Customer Service Job Number: 21036

Job Description

Dispute Specialist 
Bishop & Company is seeking a Dispute Specialist for a Financial Institute in the Honolulu area.

We are currently seeking a collaborative, customer-focused Dispute Specialist to join our BankCard Center Team. In this role, you will provide excellent customer service in speaking with the customer to intake and submit their Mastercard dispute claims, ensuring appropriate action is taken within regulatory timeframes.  This will be a Call Center type setting intaking calls from customers, branches and call center.  

Minimum Qualifications:
  • Banking experience
  • Previous customer service experience
  • Solid writing skills necessary to correspond with customers 
  • Strong verbal communication skills necessary to handle calls from customers
  • Strong attention to detail with excellent follow-through
  • Familiarity with reviewing account transaction detail, statement and dispute process preferred
  • Good time management
  • Critical thinking skills
  • Ability to work under pressure with multiple deadlines
  • Proficiency with 10 key calculator and typewriter
  • Computer skills with knowledge of MS Office

Additional Information:
  • Type: Temporary Opportunity,   6/12/2023 – 12/31/23 (with possibility of extension)
  • Schedule: Monday – Thursday  8:00AM - 7:00PM (Hours may vary)
               Friday – 8:00AM – 5:00pm
               Saturday 9:00AM – 1:00PM - rotation
  • Pay: $20/hr  
  • Location: Honolulu, HI 96819
  • Parking: street parking provided
  • Attire: professional attire
Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii.  We charge no fees to candidates and our client services are 100% guaranteed.
Please forward resumes to: 
Bishop & Company 
Phone: 808-839-2200 
Website: http://www.bishopco.net/ 
Location: Honolulu, HI 
***No relocation, In-state applicants only. Must be available to interview immediately.***
Equal Opportunity Employer – Disability and Veteran 

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