Customer Service Specialist - Mortgage Service Center
999 Bishop Street Honolulu, HI 96813 US
Job Description
#21800- Customer Service Specialist - Mortgage Service Center
Job Overview:
We are seeking a Customer Service Specialist for a Mortgage Service Center team. In this role, you will be responsible for assisting customers with mortgage-related inquiries, processing account updates, and ensuring accurate data entry. This is an excellent opportunity for a detail-oriented and customer-focused professional looking to grow in the financial services industry.
Key Responsibilities:
- Answer inbound phone calls related to mortgage accounts, providing prompt and professional assistance.
- Process auto-pay setup requests, name and address changes, and other account updates.
- Handle returned mail, ensuring accurate updates in the system.
- Maintain detailed and accurate records of customer interactions and transactions.
- Collaborate with internal teams to resolve customer inquiries efficiently.
- Adhere to company policies, industry regulations, and compliance guidelines.
- Previous customer service experience, preferably in a call center or financial services environment.
- Strong communication skills with the ability to handle customer inquiries professionally.
- Proficiency in data entry and basic computer applications.
- Ability to multitask and work efficiently in a fast-paced environment.
- Attention to detail and problem-solving skills.
- Experience in mortgage servicing or banking is a plus.
- Job Type: Temporary through September 2025 with possible extension
- Pay: $20/hr
- Location: Honolulu, 96813
- Parking: provided
- Benefits: Bishop & Company offers its temporary and contract employees attractive, competitive benefits, including paid holidays, paid vacation, health insurance, and matching 401k plan for all those who qualify!
Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii. We charge no fees to candidates and our client services are 100% guaranteed.
Please forward resumes to:
Bishop & Company
Phone: 808-839-2200
Website: http://www.bishopco.net/
Location: Honolulu, HI
***No relocation, In-state applicants only. Must be available to interview immediately.***