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Customer Service Representative

Honolulu, HI 96847

Posted: 09/25/2019 Employment Type: Direct Hire Job Category: Customer Service/Telemarketing Job Number: 17559

Bishop & Company is seeking outgoing and adaptable problem-solvers to provide  Customer Support for a great team in the Honolulu area!

Customer Support Representative #17559

Position Function:
As a Customer Support Representative, you will be providing courteous and efficient service to our client' s customers. You will be assisting with phone inquiries regarding the company, its products and services, and account maintenance. 

Primary Duties:
  • Answering a high volume of  calls according to established policies and procedures. 
  • Assisting with online accounts, selling and cross-selling products and services, and providing  accurate company information. 
  • Delivering a high level of customer service to individuals internal and external to the company to resolve customer issues. 
  • Maintaining up-to-date knowledge of company data to deliver accurate information.
  • Inputting and updating  customer information in various database systems.
  • Interpreting and clarifying  information to ensure customer comprehension. 
  • Logging  and tracking  inquiries that require further action and maintaining  pending files to ensure timely resolution. 
  • Making  outbound follow-up phone calls as needed to resolve issues.

Minimum Qualifications:
  • 1 – 2 years of customer service experience or comparable work experience in a retail, sales, or financial environment is required.
  • Excellent verbal and written communication skills. 
  • Ability to independently analyze, problem-solve, and make sound decisions by properly applying established policies and procedures while interacting with customers.
  • Ability to handle escalated situations with professionalism and tact. 
  • Previous customer service experience a plus. 

Additional Information: 
  • Schedule: Must be able to work multiple shifts including days, evenings, and overnights as well as  weekends and holidays.
  • Location: Downtown Honolulu
  • Long-Term Temporary Opportunity
  • Pay: DOE

Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii, with emphasis on executive search, direct hire, temp to hire, and temporary/contract staffing . We charge no fees to our placed candidates and our temporary/contract employees. Our client services are 100% guaranteed.

Please forward resumes to:
Bishop & Company

Phone: 808-839-2200
Fax: 808-839-4844

***No relocation, In-state applicants only. Must be available to interview immediately.*** 

Location: Honolulu, HI

Equal Opportunity Employer – Disability and Veteran

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