Customer Service Representative III

Honolulu, HI 96814

Posted: 02/25/2025 Employment Type: Temp-to-Hire Job Category: Admin/Clerical Job Number: 21821

Job Description


Bishop & Company is seeking a Customer Service Representative in the Honolulu area.  Ideal candidate will have excellent customer service skills and the ability to type 35 WPM. Looking to start immediately!
# 21821| Customer Service Representative III
Responsibilities:
  • Answer basic to intermediate levels of calls from customers and agents
  • Process a high volume of changes within the systems
  • Develop proficiency in PolicyCenter and BillingCenter systems 
  • Master CS guidelines to know what types of changes are within your authority, can be processed over the phone, or needs to be referred.
  • Work in multiple systems throughout the day and follow SOPs to process them or assign them correctly. Changes range to basic to intermediate level of complexity.
  • Complete letter templates to print or email to customers or agents. 
  • Other duties as assigned

Qualifications / Experience:
  • 2 years college degree or equivalent
  • 1+ years of general office and/or customer service experience
  • Ability to type 35+ wpm
  • Excellent communication skills
  • Good critical thinking skills
  • Ability to multi task and strong attention to detail
  • Ability to work in a fast pace environment
  • Basic understanding in Microsoft Office Programs (Outlook, Word and Excel)
Special Circumstances:
  • Periodic overtime may be required
Additional Information:
  • Type: Temporary-Hire Opportunity
  • Pay: $19.50/hr 
  • Location: Honolulu, HI 96814
  • Parking: Not provided, public parking available at Blaisdell $8/day
  • Schedule: 7:30am – 4:00pm or 8:00am – 4:30pm with ½ hour lunch, may
  • Benefits: Bishop & Company offers its temporary and contract employees attractive, competitive benefits, including paid holidays, paid vacation, health insurance, and matching 401k plan for all those who qualify!
Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii.  We charge no fees to candidates and our client services are 100% guaranteed.
Please forward resumes to: 
Bishop & Company 
Phone: 808-839-2200 
Website: http://www.bishopco.net/ 

Location: Honolulu, HI 

***No relocation, In-state applicants only. Must be available to interview immediately.***

Equal Opportunity Employer – Disability and Veteran 

 
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About Honolulu, HI

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