Customer Service Representative I

Seattle, WA 98101

Posted: 02/21/2023 Employment Type: Direct Hire Job Category: Call Center/Telemarketing Job Number: 20422

Job Description

Bishop & Company is seeking a Customer Service Representative for a Financial Institute in the Honolulu area.

Position Summary:
Perform a variety of teller services such as processing deposits, withdrawals, and payments. Process automatic transfers and update customer account information. Where appropriate, explore customer needs and cross-sell bank services. Make appropriate referrals to other business units for non-banking products. At all times, provide superior customer service.

Primary Functions:

  • Provides daily deposit services such as handling deposits, withdrawals, holds, loan payments, stop payments, telephone transfers, direct deposits, cash advances, verifications of deposit, Debit card requests, and other related matters.
  • Maintains cash handling within prescribed limits, accurately count, receive and disburse cash, correctly handle mutilated and bait currency.
  • Balances cash drawer independently, maintain cash over and short record
  • Familiar with all bank products and services. 
  • Where appropriate, actively takes advantage of all sales opportunities to cross-sell bank products and services to new and existing customers, ensuring recommended products meet needs of customer.
  • Participates in sales programs to generate new customers.
  • Must sell financial products and services to meet referral goals and performance evaluation/personal goals. 
  • Obtains profitability and personal goals outlined in both incentive programs and performance evaluations.
  • Consistently demonstrates proficiency in providing exceptional customer service

  • High school diploma or equivalent.
  • Six months of cash handling, customer service, and sales experience preferred with prior banking experience a plus.
  • Demonstrated success in cross-selling banking services preferred.
  • Strong customer relations skills and ability to communicate and work well with employees and customers in a cooperative, positive manner.
  • Strong math and computer skills are required.
  • Excellent written and oral communication skills are required.
  • Must possess good judgment, and the ability to accept responsibility and handle confidential information.
  • Requires physical exertion of up to 10 pounds of force occasionally

Additional Information:
  • Type: Direct-Hire Opportunity
  • Schedule: 8:00am-5:00pm
  • Pay: $15.48/hr. min to $22.84/hr DOE
  • Location: Honolulu
  • Parking: not provided
  • Attire: professional attire
Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii. We charge no fees to candidates and our client services are 100% guaranteed.
Please forward resumes to:
Bishop & Company
Phone: 808-839-2200

Location: Honolulu, HI

***No relocation, In-state applicants only. Must be available to interview immediately.***

Equal Opportunity Employer – Disability and Veteran

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