Customer Service Representative -Call Center (S)
2339 Kamehameha Hwy (technically on Dillingham Blvd) Honolulu, HI 96818 US
Job Description
Bishop & Company is seeking a Customer Service Representative for a financial organization in Honolulu, HI. The preferred candidate will possess customer service experience and demonstrate a high level of professionalism in phone-based interactions with customers.
Customer Service Representative
Job Duties:
- Assist customers with a specific product line (i.e. Deposit accounts, Credit Card accounts). They will be trained in the following areas:
- basic product knowledge
- anticipate call types for the products they’re supporting
- process/procedures for handling requests
- system navigation to look up account information and/or procedures
- Assist with Core conversion related inquiries (i.e. “before” and “after” conversion product info)
- Complete all other duties as assigned
- High School Diploma or equivalent required
- Must be open to training Monday-Friday 8:30 am - 5:00 pm for the first 3 months of employment.
- Shift will be 8:30 am - 5:00 pm, including Saturday or Sunday, upon completion of training.
- High level of professionalism and customer-orientation, with strong verbal skills.
- Ability to work in a fast-paced environment where creating a positive customer experience is the #1 priority while also appropriately handling confidential customer information.
- 1-2 years customer service experience or comparable work experience in a retail, sales or financial environment
- Job Type: Temp- Hire Opportunity
- Pay: $20/hr
- Location: Honolulu, HI 96818
- Parking: Provided on site
- Work Schedule:
8:30 am - 5:00 pm, 7 days a week (shifts vary)
Call Center hours are 7:00 am-7:00 pm, 7 days a week - shifts may vary based on business need. Agents must be available to work on weekends. - Benefits: Bishop & Company offers its temporary and contract employees attractive, competitive benefits, including paid holidays, paid vacation, health insurance, and matching 401k plan for all those who qualify!
Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii. We charge no fees to candidates and our client services are 100% guaranteed.
Please forward resumes to:
Bishop & Company
Phone: 808-839-2200
Website: http://www.bishopco.net/
Location: Honolulu, HI
***No relocation, In-state applicants only. Must be available to interview immediately.***
Equal Opportunity Employer – Disability and Veteran