Customer Service Representative -Call Center (S)

Honolulu, HI 96818

Posted: 06/21/2024 Employment Type: Temp-to-Hire Job Category: Call Center/Telemarketing Job Number: 21470

Job Description

Bishop & Company is seeking a Customer Service Representative for a financial organization in Honolulu, HI. The preferred candidate will possess customer service experience and demonstrate a high level of professionalism in phone-based interactions with customers.

Customer Service Representative
Job Duties:
  • Assist customers with a specific product line (i.e. Deposit accounts, Credit Card accounts). They will be trained in the following areas:
    • basic product knowledge
    • anticipate call types for the products they’re supporting
    • process/procedures for handling requests
    • system navigation to look up account information and/or procedures
  • Assist with Core conversion related inquiries (i.e. “before” and “after” conversion product info)
  • Complete all other duties as assigned
The ideal candidate will have:
  • High School Diploma or equivalent required
  • Must be open to training Monday-Friday 8:30 am - 5:00 pm for the first 3 months of employment.
  • Shift will be 8:30 am - 5:00 pm, including Saturday or Sunday, upon completion of training.
  • High level of professionalism and customer-orientation, with strong verbal skills. 
  • Ability to work in a fast-paced environment where creating a positive customer experience is the #1 priority while also appropriately handling confidential customer information. 
  • 1-2 years customer service experience or comparable work experience in a retail, sales or financial environment
Additional Information:
  • Job Type: Temp- Hire Opportunity
  • Pay: $20/hr
  • Location: Honolulu, HI 96818
  • Parking: Provided on site
  • Work Schedule:
    8:30 am - 5:00 pm, 7 days a week (shifts vary)
    Call Center hours are 7:00 am-7:00 pm, 7 days a week - shifts may vary based on business need. Agents must be available to work on weekends.
  • Benefits: Bishop & Company offers its temporary and contract employees attractive, competitive benefits, including paid holidays, paid vacation, health insurance, and matching 401k plan for all those who qualify!

Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii.  We charge no fees to candidates and our client services are 100% guaranteed.
Please forward resumes to: 
Bishop & Company 
Phone: 808-839-2200 

Location: Honolulu, HI 

***No relocation, In-state applicants only. Must be available to interview immediately.***

Equal Opportunity Employer – Disability and Veteran 

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About Honolulu, HI

Ready to embark on a career journey in beautiful Honolulu, Hawaii? Nestled on the island of Oahu, Honolulu offers job seekers a unique blend of stunning beaches, vibrant culture, and endless growth opportunities. Imagine working near iconic landmarks like Diamond Head State Monument, indulging in delicious local cuisine such as poke bowls and malasadas, or exploring art galleries like the Honolulu Museum of Art. With renowned theaters, the Honolulu Symphony, and the opportunity to catch a game of the Hawaii Pacific University Sharks, Honolulu is a melting pot of art, entertainment, and sports. Discover your next career move in this enchanting city, where work-life balance meets tropical paradise. Explore our job listings today and seize the opportunity to build your career in the heart of Hawaii!