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Customer Service Representative(s)

Honolulu, HI 96813

Posted: 11/19/2018 Employment Type: Temp-to-Hire Job Category: Customer Service/Telemarketing, Medical Job Number: 16868
Bishop & Co. is seeking candidates for a Customer Services Representative position in the Honolulu area.   Member Services Representative  #16868   Summary: The customer service  rep will be responsible for receiving  requests by telephone regarding claims or policies. You will receive inbound calls to assist policy holders, providers, and/or others for information and assistance. You will also be mailing or routing claim forms and supporting other documentation.   Job Duties:
  • Remains current on all changes to customer service policy, procedures and product information to accurately and consistently respond to inquiries
  • Identifies specific questions, problems or concerns using clarifying questions and research of files when contact is initiated by a customer
  • Reviews and analyzes information maintained on company databases and in resource manuals
  • Responds and follows-up to inquiries in a timely and professional manner
  • Communicates accurate membership, benefit and claims information in response to inquiries verbally or through written correspondence within established performance standards
  • Presents all information in a manner that represents the company and its products favorably
  • Must comply with Company and Departmental policies and procedures and perform other duties as assigned
  • Issuing benefit forms and determining eligibility
  • Identifying and resolving payment errors and accurate completion of necessary documentation  
Job Requirements:
  • Experience in a medical or healthcare setting preferred
  • 2-3 years’ experience in customer service required (call center or other related field)
  • Intermediate proficiency in MS Office Suites (Word, Excel, and Outlook)
  • Strong organizational, analytical, and time management skills
  • Ability to work under tight deadlines
  • Strong written and oral communication
  Schedule: Full Time, Monday-Friday Pay Rate: Commensurate with experience Position Type: Temp to Hire Location: Honolulu     Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii, with emphasis on executive search, direct hire, temp to hire, and temporary/contract staffing. We charge no fees to our placed candidates and our temporary/contract employees. Our client services are 100% guaranteed.

Please forward resumes to:

Bishop & Company
(or Email:
Phone: 808-839-2200
Fax: 808-839-4844

***No relocation, In-state applicants only. Must be available to interview immediately. *** Location: Honolulu, HI Equal Opportunity Employer – Disability and Veteran

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