Customer Service- Bankcard
Posted 07/01/2026
Temp-to-Hire
Temp-to-Hire
Job ID:
22490
Job Description
Customer Service Representative – BankCard Services (Full-Time)
Bishop & Company is seeking a Customer Service Representative on behalf of a respected Hawaii financial institution. This position is ideal for a customer-focused professional who enjoys helping clients, solving problems, and providing support in a fast-paced service environment.
Pay
The Customer Service Representative provides support to ATM, debit card, and credit card customers through inbound phone calls and email communications. This role is responsible for assisting customers with account inquiries, card services, and account maintenance while delivering exceptional service and maintaining confidentiality.
Essential Duties
Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii. We charge no fees to candidates, and our client services are 100% guaranteed.
To Apply: Please submit your resume for consideration.
Bishop & Company
Phone: (808) 839-2200
Website: Bishop & Company
No relocation assistance available. In-state applicants only. Must be available to interview immediately.
Equal Opportunity Employer – Disability and Veteran
Bishop & Company is seeking a Customer Service Representative on behalf of a respected Hawaii financial institution. This position is ideal for a customer-focused professional who enjoys helping clients, solving problems, and providing support in a fast-paced service environment.
Pay
- $16.33–$23.42 per hour, based on experience
- Monday–Friday, 8:00 AM – 5:00 PM
- Hours may vary based on business needs
The Customer Service Representative provides support to ATM, debit card, and credit card customers through inbound phone calls and email communications. This role is responsible for assisting customers with account inquiries, card services, and account maintenance while delivering exceptional service and maintaining confidentiality.
Essential Duties
- Respond to customer inquiries regarding ATM, debit card, and credit card accounts via phone and email
- Research and resolve customer issues in a timely and professional manner
- Process account maintenance requests, including address updates and account changes
- Assist with card servicing functions, including blocking and unblocking accounts
- Support fraud-related activities and help customers resolve account concerns
- Utilize multiple systems and programs to facilitate customer service requests and card production activities
- Maintain accurate records and documentation of customer interactions
- Ensure confidentiality and compliance with company policies and procedures
- High school diploma or equivalent required
- Bachelor's degree in Business, Communications, or a related field preferred
- Minimum one (1) year of customer service experience required
- Previous call center experience preferred
- Banking or financial services experience preferred
- Strong verbal and written communication skills
- Excellent problem-solving and troubleshooting abilities
- Strong organizational and time-management skills
- Ability to handle confidential information with discretion
- Proficiency with Microsoft 365 applications
- Strong computer skills and familiarity with standard office equipment
- Ability to type a minimum of 35 words per minute and use a 10-key by touch
- Ability to multitask, prioritize workload, and work independently
- Self-motivated with a strong commitment to customer service
Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii. We charge no fees to candidates, and our client services are 100% guaranteed.
To Apply: Please submit your resume for consideration.
Bishop & Company
Phone: (808) 839-2200
Website: Bishop & Company
No relocation assistance available. In-state applicants only. Must be available to interview immediately.
Equal Opportunity Employer – Disability and Veteran
About Honolulu, HI
Ready to embark on a career journey in beautiful Honolulu, Hawaii? Nestled on the island of Oahu, Honolulu offers job seekers a unique blend of stunning beaches, vibrant culture, and endless growth opportunities. Imagine working near iconic landmarks like Diamond Head State Monument, indulging in delicious local cuisine such as poke bowls and malasadas, or exploring art galleries like the Honolulu Museum of Art. With renowned theaters, the Honolulu Symphony, and the opportunity to catch a game of the Hawaii Pacific University Sharks, Honolulu is a melting pot of art, entertainment, and sports. Discover your next career move in this enchanting city, where work-life balance meets tropical paradise. Explore our job listings today and seize the opportunity to build your career in the heart of Hawaii!