Help Desk Support - Applications
Posted 09/01/2026
Temporary
Temporary
Job ID:
22588
Job Description
Help Desk/Customer Service Support - Applications
In this role, you will assist users with application-related issues, document and track requests, troubleshoot common problems, and coordinate with advanced support teams when escalations are needed. This is not a desktop, hardware, or network support role. The focus is on supporting a specific business application and delivering an exceptional customer experience.
Key Responsibilities
Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii. We charge no fees to candidates, and our client services are 100% guaranteed.
No relocation assistance. In-state applicants only. Must be available to interview immediately.
Equal Opportunity Employer – Disability & Veteran
- Respond to incoming user support requests via phone, email, ticketing system, and other communication channels.
- Gather information to identify issues and determine appropriate resolution paths.
- Create, update, and manage support tickets in accordance with established service standards.
- Troubleshoot common application access, login, and functionality issues.
- Escalate complex or unresolved issues to specialized technical teams as needed.
- Prioritize requests based on urgency and business impact.
- Provide status updates and resolution communication to end users.
- Maintain accurate records of customer interactions and support activities.
- Contribute feedback and suggestions to improve support processes and knowledge resources.
- Participate in ongoing training and professional development.
- High school diploma or equivalent required.
- Previous customer service, help desk, service desk, call center, or technical support experience preferred.
- Strong verbal and written communication skills.
- Ability to remain professional, patient, and solution-oriented when assisting customers.
- Experience working with ticketing systems such as ServiceNow or similar platforms is a plus.
- Basic troubleshooting and problem-solving skills.
- Ability to manage multiple tasks and priorities simultaneously.
- Comfortable navigating multiple systems and applications while assisting users.
- Strong attention to detail and organizational skills.
- Full-time, Monday - Friday, 7:30-4:45pm
Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii. We charge no fees to candidates, and our client services are 100% guaranteed.
No relocation assistance. In-state applicants only. Must be available to interview immediately.
Equal Opportunity Employer – Disability & Veteran
About Honolulu, HI
Ready to embark on a career journey in beautiful Honolulu, Hawaii? Nestled on the island of Oahu, Honolulu offers job seekers a unique blend of stunning beaches, vibrant culture, and endless growth opportunities. Imagine working near iconic landmarks like Diamond Head State Monument, indulging in delicious local cuisine such as poke bowls and malasadas, or exploring art galleries like the Honolulu Museum of Art. With renowned theaters, the Honolulu Symphony, and the opportunity to catch a game of the Hawaii Pacific University Sharks, Honolulu is a melting pot of art, entertainment, and sports. Discover your next career move in this enchanting city, where work-life balance meets tropical paradise. Explore our job listings today and seize the opportunity to build your career in the heart of Hawaii!