Client Service Representative
99-859 Iwaiwa Street Aiea, HI 96701 US
Job Description
Bishop & Company is seeking candidates for a Client Service Representative opportunity with a health service organization in Aiea, HI.
Client Service Representative
Summary: Promotes positive company relationships through prompt, accurate, and courteous resolutions of all telephone and other inquiries. Identifies pre-analytical as well as post-analytical problems that may adversely affect performance and/or results, and notifies the appropriate department supervisor/manager and/or client. Performs clerical activities and responds to requests for services.
Position Details:
- Responds to and resolves inquiries and requests via telephone, email, in writing or in person.
- Responds to incoming requests and questions via phone, email and/or fax.
- Assists internal and external customers with questions, concerns, problems, etc.
- Receives requests for services and dispatches as needed.
- Reviews, reads off results, prints and distributes reports.
- Works with all departments regarding additions and cancellations.
- Researches problems/concerns and relays information as appropriate.
- Troubleshoots and or coordinates resolutions as applicable.
- Notifies Marketing and/or department management teams of system problems when indicated.
- Enters orders received into System.
- Maintains and monitors the department user interface (UI) as assigned.
- Associate degree from an accredited college or university (High diploma plus two (2) years customer service or work with public experience may substitute for an Associate degree).
- Proficient in Microsoft Office or similar software.
- Two (2) years patient care, customer service or equivalent public contact experience
- Temporary, Full-Time, On-site, for 6-9 months
- Hours: Must be available on Sundays, Mondays, Tuesdays, Fridays, and Saturdays between 0700 – 1700 for 8-hour shifts
- Training Schedule: Monday – Friday between 0700-1700 for 8-hour shifts for 2-weeks (we are open to training during normal work schedule above, if candidate unable to do Monday – Friday)
- Location: Aiea, HI
- Pay: $19.50/hr.
- Benefits: Bishop & Company offers its temporary and contract employees attractive, competitive benefits, including paid holidays, paid vacation, health insurance, and matching 401k plan for all those who qualify
Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii, with emphasis on executive search, direct hire, temp to hire, and temporary/contract staffing. We charge no fees to our placed candidates and our temporary/contract employees. Our client services are 100% guaranteed.
Please forward resumes to:
Bishop & Company
Phone: 808-839-2200
Fax: 808-839-4844
Website: http://www.bishopco.net/
***No relocation, In-state applicants only. Must be available to interview immediately. ***
Location: Honolulu, HI
Equal Opportunity Employer – Disability and Veteran