Client Service Representative

Aiea, HI 96701

Posted: 03/28/2024 Employment Type: Temporary Job Category: Admin/Clerical, Medical Admin Job Number: 21331

Job Description

Bishop & Company is seeking candidates for a Client Service Representative opportunity with a health care organization in Aiea, HI.

Client Service Representative 

Summary: Promotes positive company relationships with patients, clients, and the public through prompt, accurate, and courteous resolutions of all telephone and other inquiries. Identifies pre-analytical as well as post-analytical problems that may adversely affect test performance and/or results and notifies the appropriate department supervisor/manager and/or client. Performs clerical activities and responds to clients’ requests for laboratory services.  

Position Details:
  • Answers telephone, receives, and accurately relays messages.
  • Retrieves laboratory reports and relays results over the telephone or via fax.
  • Receives requests for phlebotomy services and dispatches phlebotomists as needed.
  • Responds to client requests for reports.
  • Completes forms for test additions or cancellations as requested by clients.
  • Researches and relays test and/or client information as appropriate.
  • Assists internal and external customers with questions, concerns, problems, etc.
  • Maintains and monitors the STAT call printer.
  • Assures printer is operational.
  • Contacts clients with critical STAT laboratory reports.
  • Prints the STAT call list and verifies that all calls were made and documented.
  • Operates laboratory information system as directed.
  • Prints and distributes reports.
  • Works with all departments regarding test additions and cancellations
  • Maintains files and retrieves material according to established systems and procedures.
  • Bachelor's degree or equivalent in a science or health related field preferred; OR high school diploma, relevant training, and comparable work experience.
  • One year patient care, customer service or equivalent public contact experience.
Additional Information:
  • Temporary  ASAP, Full-Time, On-site, through December 2024.
  • Hours: Must be available Monday, Tuesday, Thursday, Friday and Saturdays from 8:00 AM – 4:00 PM
  •  Training Schedule: Must be available for training for 3 weeks from Monday – Friday 7:00 AM – 3:00 PM
  • Location:  Aiea, HI
  • Pay: $19.50/hr.
  • Benefits: Bishop & Company offers its temporary and contract employees attractive, competitive benefits, including paid holidays, paid vacation, health insurance, and matching 401k plan for all those who qualify

Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii, with emphasis on executive search, direct hire, temp to hire, and temporary/contract staffing. We charge no fees to our placed candidates and our temporary/contract employees. Our client services are 100% guaranteed.

Please forward resumes to:
Bishop & Company
Phone: 808-839-2200
Fax: 808-839-4844

***No relocation, In-state applicants only. Must be available to interview immediately. ***
Location: Honolulu, HI
Equal Opportunity Employer – Disability and Veteran

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