Call Center Reps

Honolulu, HI 96817

Posted: 03/17/2023 Employment Type: Temp-to-Hire Job Category: Finance Job Number: 20501

Job Description

Call Center Representative

Bishop & Company is seeking Call Center Representatives for a financial institute in the Honolulu area. Looking for immediate start! Great temp-hire opportunity with parking provided!

  • Answer incoming email/ telephone calls in accordance with established Call Center standards and assist customers with various general banking needs in a professional manner and follow through with appropriate action.
  • Provide customers with account information, help them resolve problems/issues/concerns, and contact appropriate personnel/departments as required.
  • Document and/or escalate issues to ensure customers’ concerns are addressed promptly and appropriately.               
  • Provide customers with general information on company’s products/services and other general information: Branch/ATM location and hours, Rates and fees, Deposit and loan accounts, Convenience and monetary products/services.
  • Fulfill customers’ special requests by utilizing support systems/tools or refer to appropriate personnel/departments.
  • Prepare update forms for deposit and loan accounts, such as address and phone number changes.
  • Prepare requests for duplicate statements, stop payments, fee waiver, check orders, close accounts, etc.
  • Cancel lost/stolen cards, reset Internet Banking passwords, activate cards, etc
  • Convert inquiries into account openings by referring customers to appropriate business units.

Minimum Qualifications:
  • HS diploma
  • 1+ year of customer service experience
  • Previous banking experience preferred but not required
  • *position will require a clear background check & drug testing upon offer*

Additional Information:
  • Job Type: Temp-to-Hire Opportunity
  • Pay: $16/hr- starting pay, $17-18/hr for Call Center experience
  • Location: Honolulu, HI 96817
  • Parking: provided
  • Schedule: Candidate’s must be available to work an 8 hour shift any day Monday-Friday, 6:30am-8pm and Sat-Sun, 8am-4pm  
  • Benefits: Bishop & Company offers its temporary and contract employees attractive, competitive benefits, including paid holidays, paid vacation, health insurance, and matching 401k plan for all those who qualify!
Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii.  We charge no fees to candidates and our client services are 100% guaranteed.
Please forward resumes to: 
Bishop & Company 
Phone: 808-839-2200 
Location: Honolulu, HI 
***No relocation, In-state applicants only. Must be available to interview immediately.***
Equal Opportunity Employer – Disability and Veteran 
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