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Call Center Representative (Kapolei) (5136) (R)

Honolulu, HI 96814

Posted: 07/13/2018 Employment Type: Temporary Job Category: Customer Service/Telemarketing Job Number: 16581

Bishop & Co. is seeking qualified candidates for Call Center Representative positions for a health care company located in the Kapolei area!

Call Center Representative #16581

 

Summary: Provides exceptional customer service and serves customers by; answering inquiries; resolving problems; fulfilling requests; adhering to company standards and maintaining company database.


Call Center Representative Job Duties:
  • Responds to a high volume of incoming customer calls
  • Answers inquiries by clarifying desired information; researching, locating, and providing information
  • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
  • Fulfills requests by clarifying desired information; completing transactions; forwarding requests
  • Maintains call center database by entering information
  • Provide technical assistance and provides other information as appropriate
  • Remain unbiased and maintain customer confidentiality
  • Maintain up-to-date knowledge of all company information, policies and procedures
  • Ensure that customers receive fast, courteous and accurate service on the phone

 

Skills/Qualifications:
  • Minimum 3  years’ experience of customer service experience in a non-retail role or call center environment
  • High school diploma, GED, or equivalent
  • Accurate Data Entry  
  • Excellent Phone Skills, Impeccable Verbal Communication
  • Problem Solving and Multi-tasking
  • Ability to learn new tasks quickly and retain information
  • Ability to multi-task and work with minimal supervision
  • Ability to follow directions; and the ability to interact courteously and effectively with a variety of people

 

Job Type: Temporary

Schedule: Monday-Friday 7: 30am-4: 00pm (some overtime may be required)
Pay Rate: Commensurate with experience
Location: Kapolei
Parking: Not provided

 

Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii, with emphasis on executive search, direct hire, temp to hire, and temporary/contract staffing. We charge no fees to our placed candidates and our temporary/contract employees. Our client services are 100% guaranteed.

Please forward resumes to:
Bishop & Company


Phone: 808-839-2200
Fax: 808-839-4844
Website: http://www.bishopco.net/

***No relocation, In-state applicants only. Must be available to interview immediately. ***

Location: Honolulu, HII

EEO/AA/DISABLED/VETS

 

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