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Call Center Representative (6035) (2019)

Honolulu, HI 96814

Posted: 06/13/2019 Employment Type: Temporary Job Category: Admin/Clerical, Customer Service/Telemarketing, Medical Job Number: 17299

Bishop & Company is seeking candidates for a Call Center Representativeopportunity with a health insurance organization in Honolulu.

Call Center Representative#17299

 

Primary duties:  Assist with high call volume in the Customer Relations call center.

·         Answer calls in a call center environment.

·         Take thorough messages from team members.

·         Triage member inquiries to the Customer Relations research team.

 

Additional duties:

·         Assist providers and members with inquiries (e.g., provider eligibility, membership card requests, etc.), resolve issues and identify trends.

·         Assist members with finding a provider.

·         Make multiple calls to various providers to confirm whether they are accepting new patients and if there are any prerequisites.

·         Check claims history to avoid any denials of claims currently in process.

·         Provide support and staffing on other basic lines of business.

 

Requirements:

·         Excellent listening, analytical and problem-solving skills.

·         Ability to handle difficult and stressful situations effectively.

·         Strong relationship building, critical thinking and problem-solving skills. 

·         Strong verbal and written communication skills.

·         Prior experience in a call center, medical facility, and professional customer service setting is highly 

 

Additional Information:

·      7: 30 AM – 4: 15 PM, (Monday-Friday) + overtime as needed evenings & Saturdays

·      Temporary through 12/31/19 with a possible extension

·      Ala Moana,  Honolulu, HI

 

 


Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii, with emphasis on executive search, direct hire, temp to hire, and temporary/contract staffing. We charge no fees to our placed candidates and our temporary/contract employees. Our client services are 100% guaranteed.

 

Please forward resumes to:
Bishop & Company
Phone: 808-839-2200
Fax: 808-839-4844
Website: http://www.bishopco.net/

 

***No relocation, In-state applicants only. Must be available to interview immediately. ***

 

Location: Honolulu, HI

 

Equal Opportunity Employer – Disability and Veteran

 

 

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