Search Jobs

Call Center Representative(S) (8600) (Kapolei)

Honolulu, HI 96814

Posted: 03/28/2019 Employment Type: Temporary Job Category: Admin/Clerical, Customer Service/Telemarketing Job Number: 17144

Customer Service Representatives for a health insurance company in Kapolei area

Customer Service Representatives #17144

 

Position Summary:

Responds to member and provider inquiries via phone assisting with customer education, inquiries, assists in with medical claims, benefits, and eligibility in a professional timely accurate and caring manner while consistently meeting all guidelines.

 

Primary duties:  Assist providers and members with inquiries (e.g., provider eligibility, membership card requests, etc.), resolve issues and identify trends.
  • Assist members with inquiries regarding medical benefits for health plan.
  • Check claims history to avoid any denials of claims currently in process.
  • Develop basic knowledge and skill required to resolve routine inquiries from QUEST members, providers, or internal departments. 
  • Demonstrate the ability to conduct the required research on member benefits, provider inquires, QUEST policies to include payment policies.
  • Provide considerate, thorough and accurate responses to members and providers while meeting all performance measures

Other job requirements:
  • Excellent listening, analytical and problem-solving skills.
  • Ability to handle difficult and stressful situations effectively.
  • Strong relationship building, critical thinking and problem solving skills.
  • Strong verbal and written communication skills.
  • Prior experience is highly preferred:
    • Working in a call center
    • Working in a medical/clinical setting
  • Available to work overtime on weekdays and Saturdays as needed.

 

Additional Information:
  • Schedule: Monday – Friday, 7: 30am – 4: 30pm + overtime as needed
  • Start date: ASAP -12/31/19 w/possible extension

Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii, with emphasis on executive search, direct hire, temp to hire, and temporary/contract staffing. We charge no fees to our placed candidates and our temporary/contract employees. Our client services are 100% guaranteed.

Please forward resumes to:
Bishop & Company
(or Email: jobs@bishopco.net)

Phone: 808-839-2200
Fax: 808-839-4844
Website: http://www.bishopco.net/

***No relocation, In-state applicants only. Must be available to interview immediately.***


 

Location: Honolulu, HI


EEO/AA/DISABLED/VETS

Send an email reminder to:

Share This Job:

Related Jobs:

Login to save this search and get notified of similar positions.