Call Center Representative(S) (8600) (Kapolei)
818 Keeaumoku Street Honolulu, HI 96814
Customer Service Representatives for a health insurance company in Kapolei area
Customer Service Representatives #17144
Responds to member and provider inquiries via phone assisting with customer education, inquiries, assists in with medical claims, benefits, and eligibility in a professional timely accurate and caring manner while consistently meeting all guidelines.
Primary duties: Assist providers and members with inquiries (e.g., provider eligibility, membership card requests, etc.), resolve issues and identify trends.
- Assist members with inquiries regarding medical benefits for health plan.
- Check claims history to avoid any denials of claims currently in process.
- Develop basic knowledge and skill required to resolve routine inquiries from QUEST members, providers, or internal departments.
- Demonstrate the ability to conduct the required research on member benefits, provider inquires, QUEST policies to include payment policies.
- Provide considerate, thorough and accurate responses to members and providers while meeting all performance measures
Other job requirements:
- Excellent listening, analytical and problem-solving skills.
- Ability to handle difficult and stressful situations effectively.
- Strong relationship building, critical thinking and problem solving skills.
- Strong verbal and written communication skills.
- Prior experience is highly preferred:
- Working in a call center
- Working in a medical/clinical setting
- Available to work overtime on weekdays and Saturdays as needed.
- Schedule: Monday – Friday, 7: 30am – 4: 30pm + overtime as needed
- Start date: ASAP -12/31/19 w/possible extension
Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii, with emphasis on executive search, direct hire, temp to hire, and temporary/contract staffing. We charge no fees to our placed candidates and our temporary/contract employees. Our client services are 100% guaranteed.
Please forward resumes to:
Bishop & Company
(or Email: firstname.lastname@example.org)
***No relocation, In-state applicants only. Must be available to interview immediately.***
Location: Honolulu, HI