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Call Center Representative(S) (6035)

Honolulu, HI 96814 | Temporary

Post Date: 04/19/2018 Job ID: 16422 Job Category: Customer Service/Telemarketing
Seeking 2  Customer Service Representatives for a health insurance company in the Honolulu area.   Position Summary: Responds to member and provider inquiries via phone assisting with customer education, inquiries, assists in with medical claims, benefits, and eligibility in a professional timely accurate and caring manner while consistently meeting all guidelines.  
  • Researches medical claims for appropriate supporting documents and/or documentation.
  • Check claims history to avoid any denials of claims currently in process.
  • Confidently handle calls to providers by phone and email with a high level of customer service obtaining additional information to complete processing.
  • Call various providers to confirm whether they are accepting new patients and if there are any prerequisites.
  • Assist employer groups and members who are using electronic administration systems to navigate the system, submit files, or complete web enrollment.
  • Accurately input and update customer information in various database systems.
  • Ability to interpret and clarify information when required to ensure accuracy.
  • Logs and tracks inquiries that require further action and maintains pending files to ensure resolution. Assists department until situations are resolved. Makes outbound phone calls as needed to resolve issues.
Position Requirements:
  • Excellent customer service and communication (written, verb and interpersonal) skills to effectively communicate with internal and external customers.
  • Ability to handle difficult and stressful situations effectively.
  • Strong relationship building, critical thinking and problem-solving skills.
  • Proficient use of the PC and Microsoft Office Suite, including Word, Excel and Outlook.
  • 4-6 months of customer service experience with high volume phone work is highly preferred.
  Additional Information:
  • Schedule: Monday – Friday, 7: 30am – 4: 15pm + overtime as needed
  • No parking provided.
  • Start date: ASAP
    Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii, with emphasis on executive search, direct hire, temp to hire, and temporary/contract staffing. We charge no fees to our placed candidates and our temporary/contract employees. Our client services are 100% guaranteed.

Please forward resumes to:
Bishop & Company
(or Email: jobs@bishopco.net)

Phone: 808-839-2200
Fax: 808-839-4844
Website: http://www.bishopco.net/

***No relocation, In-state applicants only. Must be available to interview immediately.***
  Location: Honolulu, HI
EEO/AA/DISABLED/VETS  

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