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Call Center Representative(S) (6030) (Kapolei)

Honolulu, HI 96814

Posted: 04/13/2019 Employment Type: Temporary Job Category: Admin/Clerical, Customer Service/Telemarketing Job Number: 17178

Customer Service Representatives for a health insurance company in Kapolei area

Customer Service Representatives #17178


Position Summary:

Prior experience (or a combination) in the following areas is highly preferred:
  • Working in a call center environment
  • Working in a medical/clinical environment
  • Positions involving stressful situations and good problem-solving skills
  • 4-6 months of customer service; non-retails roles are preferred (e.g. banking, collections, claims, etc.)

Primary duties: Assist providers and members with inquiries (e.g., provider eligibility, membership card requests, etc.), resolve issues and identify trends.
  • Assist members with inquiries regarding medical benefits for health plan.
  • Check claims history to avoid any denials of claims currently in process.
  • Develop basic knowledge and skill required to resolve routine inquiries from QUEST members, providers, or internal departments. 
  • Demonstrate the ability to conduct the required research on member benefits, provider inquires, QUEST policies to include payment policies.
  • Provide considerate, thorough and accurate responses to members and providers while meeting all performance measures.

Other job requirements:
  • Excellent listening, analytical and problem-solving skills.
  • Ability to handle difficult and stressful situations effectively.
  • Strong relationship building, critical thinking and problem solving skills.
  • Strong verbal and written communication skills.
  • Prior experience is highly preferred:
    • Working in a call center
    • Working in a medical/clinical setting
  • Available to work overtime on weekdays and Saturdays as needed.

Additional Information:
  • Schedule: Monday – Friday, 7: 30am – 4: 15pm + overtime as needed
  • Start date: ASAP -12/31/19 w/possible extension

Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii, with emphasis on executive search, direct hire, temp to hire, and temporary/contract staffing. We charge no fees to our placed candidates and our temporary/contract employees. Our client services are 100% guaranteed.

Please forward resumes to:
Bishop & Company
(or Email:

Phone: 808-839-2200
Fax: 808-839-4844

***No relocation, In-state applicants only. Must be available to interview immediately.***


Location: Honolulu, HI


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