Account Management Support Temp

Honolulu, HI 96814

Posted: 04/09/2024 Employment Type: Temporary Job Category: Admin/Clerical, Sales Job Number: 21355

Job Description



#21355

Bishop & Company is seeking a Account Management Support Temp to work for a local medical organization in Honolulu. The position will primarily be an internal administrative resource to the sales account team servicing mid to large account markets. Ideal candidate will have strong computer skills, and an ability to multi-task. Looking for an immediate start!


Primary purpose:
  • Primary resource to support employer groups through the contracting, group enrollment, and renewal process
  • Assist with researching, processing and following up on group/member inquiries, and assist with employer group’s day-to-day servicing requirements
  • Enhancing the group relationship and ensuring excellent customer service
  • Keeping the customer updated on status of their request  as well as ensuring accurate and timely issue resolution.
  • Assist the Strategic Account Manager (SAM) and Account Relationship Consultant (ARC), as well as provide an excellent group/member experience.
  • The ability to perform all job functions for customer accounts as assigned/required.
  • Complete other duties as assigned.
 
Essential Duties/Functions:
  • In-office service contact for assigned groups. Handles day-to-day servicing inquiries directly with account contact via e-mail and phone
  • Assist with coordination and validation of plan documents for customers.                                        
  • Prepare and submit documentation of accepted renewal rates and benefit changes for system updates. Verify that rates and benefits submitted are reflected accurately.
  • Assist with activities associated with Open Enrollment and new group onboarding as needed.
  • Work with internal departments to answer account questions and resolve issues as needed.
  • Screen delinquency report monthly and work under the guidance of the account manager to determine when proactive outreach to selected employers who are past due is necessary, or to request exceptions  when justified. Follow up with actions to avoid negative impact on the group’s employees.
  • Review retroactive transactions and work under the guidance of the account manager to determine whether an exception is warranted. Research claims paid and uncover any special circumstances which may affect exception decision.                     
  • Assist with researching, processing and following up on inquiries from employer groups.
  • Work in collaboration with cross functional team consisting of Strategic Account SAM, ARC, Account Relationship Specialist (ARS) and Health Plan Advisor.  This includes attending team meetings to plan various account servicing activities, appropriate escalation of issue, accepting delegated work from members of the team, and serving as the in-office contact for field-based team members needed assistance while in the field.
  • Back up for ARS team members and account teams.
 
Minimum requirements:
  • Proficient with PC and Microsoft Office.
  • Effective verbal and written communication skills.
  • Ability to multi-task and work with minimal supervision.
  • Ability to learn new tasks quickly and retain information.
  • Must be self-directed and work well under tight deadlines.
  • Demonstrate initiative and handle tasks without constant supervision.
  • Must have and independent analytical thinking and customer sales servicing experience.
  • Working knowledge of the healthcare industry is preferred but not required

•     Ability to analyze data and present findings and recommendations in a clear and concise manner to account team members and customers
•     Ability to be pro-active in servicing customer issues
•     Ability to write routine reports, internal and external correspondence. 
•     Ability to work collaboratively in a team environment
•     Customer- focused attitude
•     Positive can-do attitude
•     Ability to communicate and service groups on the phone
•     Time and priority management
•     Planning, organization and attention to details


Additional Information:
  • Job Type: Temporary Opportunity through 4/20/25 with a possibility of extension.
  • Pay: $17-20/hr.
  • Location: Keeaumoku Street, Honolulu
  • Parking: Not provided, first come first serve
  • Hours: 7:30AM – 4:15PM (Monday-Friday)
  • Benefits: Bishop & Company offers its temporary and contract employees attractive, competitive benefits, including paid holidays, paid vacation, health insurance, and matching 401k plan for all those who qualify!



Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii.  We charge no fees to candidates and our client services are 100% guaranteed.
Please forward resumes to: 
Bishop & Company 
Phone: 808-839-2200 
Website: http://www.bishopco.net/ 
 
Location: Honolulu, HI 
 
***No relocation, In-state applicants only. Must be available to interview immediately.***
 
Equal Opportunity Employer – Disability and Veteran 
 
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