Bishop & Company, Inc.
https://bishopco.net
https://bishopco.net
true
Bishop & Company is recruiting for a Help Desk Specialist for a DoD contract on Guam. This is a direct hire, on-site position requiring a Security+ and ability to obtain Secret Clearance.
Help Desk
General Description: Provides technical support to customers by identifying problems, researching answers, and guiding customers through corrective steps. Assists customer with shipyard IT user accounts, NMCI user accounts, accessing various sites such as shipyard training sites, assist customer with printer problems, accessing share drives, etc.
Daily Tasks: Address problems, install, configure, troubleshoot, and provide maintenance and training in response to customer requirements or inquiries; address emailed user issues; for calls, walk-ins: resolve calls and/or escalated to perspective groups; assist users with logins; assist teleworking users with connecting to the network; assist users with checking out; schedule in-person appointments for media transfers, CD burning, assist users with replacing equipment; assist users with unlocking their accounts; refer users to contact NMCI’s Help Desk when needed; troubleshoot user access to various accounts; and assist with access to user sites.
Help Desk Qualifications / Skills:
Experience Level: Minimum 3 years
Certifications: Security +
Clearance: Candidate must be eligible for Secret clearance.
**Salary range for this position is $40,000-$50,000 annually but may go hire based on experience***
** 1099 & Corp-to-Corp are not offered. H1B transfers & sponsorship are not offered.**
Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii. We charge no fees to candidates, and our client services are 100% guaranteed.
Please forward resumes to:
Bishop & Company
Phone: 808-839-2200
Website: http://www.bishopco.net/
Location: Guam
***No relocation**
Equal Opportunity Employer – Disability and Veteran
Help Desk - Guam
Posted: 10/17/2024
2024-10-17
2024-12-18
Employment Type:
Direct Hire
Job Category: Technical
Job Number: 21669
Job Description
Bishop & Company is recruiting for a Help Desk Specialist for a DoD contract on Guam. This is a direct hire, on-site position requiring a Security+ and ability to obtain Secret Clearance.
Help Desk
General Description: Provides technical support to customers by identifying problems, researching answers, and guiding customers through corrective steps. Assists customer with shipyard IT user accounts, NMCI user accounts, accessing various sites such as shipyard training sites, assist customer with printer problems, accessing share drives, etc.
Daily Tasks: Address problems, install, configure, troubleshoot, and provide maintenance and training in response to customer requirements or inquiries; address emailed user issues; for calls, walk-ins: resolve calls and/or escalated to perspective groups; assist users with logins; assist teleworking users with connecting to the network; assist users with checking out; schedule in-person appointments for media transfers, CD burning, assist users with replacing equipment; assist users with unlocking their accounts; refer users to contact NMCI’s Help Desk when needed; troubleshoot user access to various accounts; and assist with access to user sites.
Help Desk Qualifications / Skills:
-
Problem solving
-
LAN knowledge
-
Verbal communication
-
Windows 10
-
Phone skills
-
Customer service
-
PC proficiency
Experience Level: Minimum 3 years
Certifications: Security +
Clearance: Candidate must be eligible for Secret clearance.
**Salary range for this position is $40,000-$50,000 annually but may go hire based on experience***
** 1099 & Corp-to-Corp are not offered. H1B transfers & sponsorship are not offered.**
Bishop & Company provides recruiting and placement services for client companies and opportunities for job seekers throughout Hawaii. We charge no fees to candidates, and our client services are 100% guaranteed.
Please forward resumes to:
Bishop & Company
Phone: 808-839-2200
Website: http://www.bishopco.net/
Location: Guam
***No relocation**
Equal Opportunity Employer – Disability and Veteran